Head massages, bra fittings, fitness consultations? You can keep your fancy made-up specialisations, just give me what I came for and let me get on with my life.
My plan was thwarted by the salon "consultant" who simply did not trust me to choose the correct product without his "expert" help. He insisted on "consulting" with me. He loitered with intent.
He asked impertinent questions that I could not answer adequately ("What skin type do you have? Do you use a toner?") He wanted to know the whys, where-fors and what-fors of what I was looking for. In truth, I just wanted to match the amount on the voucher to a product so my friend wouldn't be offended. I would've bought the pricing display banner on the counter if it had matched the amount on my voucher.
But I couldn't tell him that so I made up something vague about my serum needs and flyaway hair.
Every time I reached my hand out to touch something, he told me why it WOULD NOT be suitable for me.
In the meantime, my nine month old baby started making the seagull noise that he'd recently been experimenting with.
It was a very loud and very sudden "ARRK!" noise and it had a lovely echoic resonance in the fancy pants marble-tiled salon. He was really enjoying himself. I knew it was building to a crescendo and I just wanted to get out before he shattered the floor to ceiling glass with it (as seemed to be his intention.) But the consult guy wasn't reading the situation correctly. He simply would not let me touch the merchandise. I would reach out, he would block me or snatch the item before I could, then give me a lengthy presentation on it.
Finally, I was quicker than him and I grabbed something random and made for the sales counter. He tried to grab it back, telling me it wasn't what I was looking for. We ended up in a sitcom-style tug of war over a jar of "Vanilla Face Whip", with him explaining curtly that it wasn't right for my skin type.
Then some pious ponce in a white cheongsam get-up came padding out in his slippers and primly asked me to "keep my child quiet" because there were people "back there" trying to relax.
OH REALLY!? Trying to relax are they? Well I'm trying to get rid of this stupid freakin' voucher someone gave me cos they mistakenly thought I had time to relax!!!
I eventually made it out alive, but in a cold sweat, minus the voucher and PLUS a bottle of something stupidly expensive called, "Cinnamon Hair Nougat."
My point is, there are some things mothers just don't have time for. Here's the list.
1. Fancy spa treatments as gifts.
For all of the above reasons.
2. The head massage at the hairdressers
I know people who love this part of the hair salon experience. I do not. To me, it just prolongs the agony of having to lie with my neck jammed into the basin-crook while some 17 year old apprentice touches my head in all sorts of too-intimate ways. I also do not think it's necessary to wash and condition my hair AND rinse it off THREE TIMES! Surely once is enough. And don't bother trying to untangle those ends, I'm getting them cut orf!
3. Giving a detailed reason for why I am not buying that item I just tried on
Sure it begs the question, "What are you doing trying things on if you're so time-poor?" but sometimes there's a ten minute window between doing the grocery shopping and the school pick-up and if you play your cards right you can make good use of it trying on some stuff that you don't need.
While I am all for good service, I wish they would loiter outside when I am in the change room so that they can bring me more stuff while I've got my clothes off. It's the sudden materialising outside the change room and asking the open-ended and leading question: "How'd it go?" that I do not have time or adequate answers for.
Recently I encountered a particularly needy sales girl in Cue, she wasn't satisfied with, "Not quite right." And stood in my path, demanding to know, "What exactly wasn't quite right about it?" I wanted to tell her, "I'm sorry, I'm just not looking for this type of relationship right now." Because she reminded me of an ex-boyfriend who had once stalked me.
4. A half hour consultation with a fitness expert about my fitness goals at the local gym
Just take my money, give me a swipe card or a key or whatever and let me use those fancy cardio machines. I don't have time for a 30 minute "consult" with my new "fitness director" as part of the "new membership induction."
I once thought it would be a good idea to have a personal trainer. Then I found myself standing in the weights room circulating a large 2 kilo disc around my head while a terse Yugoslavian girl counted off the rotations from one to 15. Then I went home and had to lie down for two hours, while this thought went round and round in my head. "I don't have time for this."
My fitness goals start and end with this: "To do up the top button on my jeans again."
5. Lengthy accommodation check-in processes
After you've spent six hours in a car with three children and a dog, you get to reception and you just want the number of the cabin, some fresh milk and the key. But they want you to stand there while they draw on a detailed photocopied map of the caravan park with a highlighter and mark with an X all the notable facilities and their operating times. I know it's helpful in theory, but if you just give me the number of the cabin, I'm sure I can figure it all out. Also, I'm not concentrating any more and I can't figure out which way is up once I walk out of reception and try to follow the highlighter line you have just drawn on the "not to scale map with no north point" for me.
Some hotel receptionists also give a very long explanation of how the fob works for the carpark, the opening and shutting times of reception and how to make the power come on in your room. Again, not listening. All I'm hearing is, "blah blah blah blah fob reception elevator carpark fob blah blah blah." I suggest a printed hand out with all the required info would be a better method for weary travellers.
Also, "How's your day been?" is not a suitable question when people have just bedraggled in from a six hour cross-country road trip with three children. Answer: hellish.
6. Professional bra fittings
I know this is a thing now. But I do not have the time to have some old lady touch me up in the change room. I know my size, I just want to grab four of the same thing in white, black, beige and pink and GET OUT before one of my kids puts a size FF bra cup on his head as a joke.
7. Butcher chit-chat
Truth be told, sometimes I LOVE having a chat to the butcher about what I'm "going to make with that." Other times, I just want to grab my kilo of sausages and make like a banana before I get arrested for leaving my kids in the car outside the shop. (For the record, my kids are all over the age of 10, but you never know when some do-gooder is going to show up and call the cops.)
My butcher doesn't seem to read my mood very well, he's curt and disinterested when I'm in the mood to give expansive marinating details then all chats and "I'll just trim this up for you," when I'm trying to dash in and out without stopping.
8. Entrees followed by mains
Can't you see I've got kids here about to knock their drinks over? Just bring all the food at once and we'll be out of your hair in under an hour. All of it. At the same time. Including dessert.
9. Leading questions about loyalty cards, Flybuys, rewards programs and department store credit cards
NO! I don't have one. I don't want one. Just crack on with the purchase and let me get out of here! Lately I have taken to shutting down the solicitous "Do you have a Myer One card?" question with this: "Oh no, I'm not allowed to have credit cards." It makes things so awkward that the salesgirl puts her head down and goes at double-time to get the crazy spendaholic out of the shop before I lunge across the counter and try to take a fistful of dollars out of the cash register.
10. After hours door knockers
I appreciate what you're doing (unless you are a Jehovas Witness) but I don't have time for the pre-amble. What are you offering? What do I have to do? Where do I sign? Keep things short and sweet people, there's a zoo going on inside my house and I need to stay on top of it. I don't have time for the fancy schmancy schmaltzy sales pitch about how everyone in my street has just signed up and how much savings it will net "as evidenced by this graph." Tin tacks, people, tin tacks.
Hi Penny, just found you, great blog. Hear hear on all of the above. I also don't have time for people that want me to come in for a cup of tea or chat on the doorstep for hours when I'm dropping off or picking up a kid for a play, the whole point of which is to get some time away from people talking to me. But that would be rude, to suggest.
ReplyDeleteOh I agree Patsy, it's such a delicate area, the play date: is this a drop and run? or do I have to come in and make small talk while the kids play? The rules should be stated up front at the booking of the play date. I used to say quite plainly to people: "Be free ... go and do something nice for a couple of hours ..." And don't even stop the engine when you pick up, just slow 'er down open the back window and I'll footy pass your kid into the car.
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